Frequently Asked
Questions!
Q What is Martel
International Long Distance?
Q How can I make an International call using Martel?
Q Can I make a call using Martel from a large business with PBX?
Q
What is your billing increments
for international calls?
Q
Are there any first minute surcharges
on international calls?
Q Are the rates applicable 24 hours a day, 7 days a week?
Q Do I have to switch
my long distance provider to Martel to place international calls on your
network?
Q Are there any fees or surcharges when I use Martel?
Q Do I need to pre-register my phone number with Martel?
Q How will I be billed?
Q When can I start using Martel?
Q I call from my home or
(my small business)
1 (888) 7000-400
and
I get the message "You are not authorized to use this service" What should I do?
Q
After
I call
1 (888) 7000-400
, do I need to listen to the whole voice prompt
message before dialing my destination?
Q
After dialing destination I
am getting frequent busy signals. Is there a way to increase my
chances of getting connected?
Q Can I use Martel from my
cellular phone?
Q
How can I contact Martel Customers Service?
Q
What is Martel
International Long Distance?
A
Martel is Dial-Around telephone service that is dedicated to
providing home and small business customers with maximum savings on international calls.
Q How can I make an International call using Martel?
A Form your home or your small business dial
1
(888) 7000-400, listen to the voice
prompt then enter
your international destination. That is, 011 + Country Code + City Code + Number.
Q Can I make a call using Martel from a large business with PBX?
A
No.
our Service is intended for use from homes and small businesses. Service is denied to large business with PBX system with info digit of (20). In other words Martel network denies access to all PBX that are configured correctly with info digit (20). You should get the message "You are not authorized to use the service" when calling from a PBX. Visit
www.nanpa.com to learn more about Number Assignment/ANI II digit.
Q
What is your billing increments
for international calls?
A
Our billing is based on one-minute increments. For example 2 minutes and 40 seconds call will be billed as 3 minutes call.
Q
Are there any first minute surcharges
on international calls?
A
No. The first, the second, the third minute...etc. all cost the same.
In other words there is no connection fee.
Q Are the rates applicable 24 hours a day, 7 days a week?
A
Yes.
domestic
and international calling rates
are fixed 24 hours a day, seven days a week. Please refer to our
International calling rates.
Q Do I have to switch
my long distance provider to Martel to place international calls on your
network?
A
No,
you don't have to switch. To place international calls on our
network; from your home or small business, just dial
1
(888) 7000-400
and follow the
instructions.
Q Are there any fees or surcharges when I use Martel?
A No, there are
no fees or
surcharges .
The
only thing you pay is the cost of the call. If you did not connect
to your party you will not be charged.
Q Do I need to pre-register my phone number with Martel?
A
No,
there is no need to pre-register your phone with Martel.
Q How will I be billed?
A
Your Martel usage will appear on your local phone bill.
Q When can I start using Martel?
A
You can start using it immediately by dialing
1 (888) 7000-400.
You have to be calling from your home or your small business.
Q I call from my home or
(my small business)
1 (888) 7000-400
and
I get the message "You are not authorized to use this service" What should I do?
A
Most likely you have "collect call block" which prevent us from
sending you a bill. Remove collect call block on your line by calling your local phone
company and instructing them to do so. After the block is removed you should have access
to 1 (888) 7000-400. If the problem continues after collect call block removal call our
customer service toll free at
1-877-MARTEL9,
that is 1-877-627-8359.
Q
After I call
1 (888) 7000-400,
do I need to listen to the whole voice prompt message before dialing my
destination?
A No.
No. You can dial your destination immediately following the
voice prompt. In other words, you do not have to wait until the
end of the voice prompt to enter destination number
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